Frequently Asked Questions
Q: What shipping options are offered?
A. Deltran can ship via our preferred LTL or Parcel carrier(FedEx) and bill you at time of invoice. If you wish to ship on your own account you can provide a UPS or FedEx account number along with billing address for parcel shipments. For LTL shipments provide the preferred carrier and billing method (collect or 3rd Party).
Q: When will I receive my order?
A. Order processing times are 3-5 business days of order receipt. Shipping confirmation, containing tracking and carrier will be emailed, once the order has shipped. Tracking will be active within 24 hours of email notice.
Q: What is the return policy?
A: Prior to initiating a return please contact firstname.lastname@example.org for troubleshooting. If product is deemed defective an RMA will be issued.
Q: What do I do if my order has a discrepancy?
A: If there is a problem or discrepancy with your order please contact email@example.com.
Q: How do you submit a warranty claim?
A: For warranty claims please contact firstname.lastname@example.org for troubleshooting. If product is deemed defective an RMA will be issued.
Q: How do I find out if/when inventory is available for a specific item?
A: Contact email@example.com
Q: How do I contact your company if my question isn’t answered here?
A: Call 877-456-7901 or email firstname.lastname@example.org
Q: How do I find out the status of my account?
A: To find out the status of your account please contact email@example.com.